Refund policy

We want you to be satisfied with your purchase from NorthGrip.

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and returned with all original packaging and accessories.

To begin a return, please contact our support team at silkenmainemail-Shop@yahoo.com  with your order number and reason for the return. Return instructions will be provided after your request is reviewed.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or an incorrect item was received.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number along with clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.